Online Purchase Terms and Conditions
This section sets forth redlinewood.com's Terms and Conditions of sale. By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.
The only warranties and guarantees provided by Redline Wood LLC are expressly set forth in the Redline Wood's Limited Warranty in effect on the date of purchase, which Customer acknowledges has been reviewed. Redline Wood disclaims all conditions, warranties, and guarantees that are not expressly set forth therein and any implied conditions, warranties, and/or guarantees.
Redline Wood carry many of the products displayed on our website. In some cases, merchandise on our website may be out of stock, or may be discontinued without notice.
All prices and services featured on our website are quoted in U.S. dollars, are valid and effective only in the continental U.S.
Every effort has been made to ensure the accuracy of prices, item numbers, availability, and dimensions; however, we cannot be responsible for typographical errors. Redline Wood reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Redline Wood will issue a credit to your credit card account in the amount of the charge.
We are proud of our products and may reference material and manufacturing techniques throughout the website. Wood specifications, product composition, and manufacturing techniques vary by product and may change over time without notice. Final products may vary in color, finish, size, or other features.
Some of our products have been photographed with electronic equipment. Electronic equipment is not included with product purchase.
The total order amount, including sales tax and shipping and delivery charges, will be charged to your credit card account or deducted from your gift card in full at the time the order is placed.
Clearance item orders cannot be cancelled. Clearance items are final sale and may not be returned. Quantities are limited, and items are subject to prior sale. No price adjustments are given on prior sales.
We cannot accept order cancellations on any custom-made or custom-cut items past 5 hours after order placement. We cannot accept cancellations on custom-made, custom-finished items, or custom artwork design. This includes, but is not limited to custom names and other custom text.
For all other items that have not shipped including gift registry items: We will accept a cancellation and issue a full refund to your credit card account or we will issue a gift card. To cancel a Redline Wood order, please contact our Internet Service Center at Support@RedlineWood.com
For all other items that have shipped: Find the return policy that applies, below, and follow that procedure.
If your Redline Wood product is received damaged or develops a manufacturing defect that is covered by the Redline Wood Limited Warranty, contact the Redline Wood Service Center that delivered your product or call our Internet Service Center at Support@RedlineWood.com. Our network of service professionals will assist you.
We do not accept returns on custom-made, custom-finished items, or custom artwork design. This includes, but is not limited to custom names and other custom text.
Return Procedure: Items shipped via UPS
You must return the item along with a completed Return Authorization Form via UPS or to your local Design Center within 10 days of receiving the product. Repack the item securely in its original carton.
We will not accept returns without a completed Return Authorization Form or items returned more than 10 days after receipt. Shipping charges are not refundable, and you are responsible for the return shipping charges. If you receive a damaged, defective, or incorrect item, warranty service will be provided at no charge (see Warranty Returns, above).
Your item will be inspected upon return. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.
A return handling charge of 15% of the purchase price will be deducted from the refund amount. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.
Delivery is subject to reasonable and safe access. It is your responsibility to advise us of any special delivery requirements. Hoisting, window removal, and any other extraordinary measures necessary to accomplish delivery are your responsibility and at your risk, the cost of which must be paid by you at or before the time of delivery.
We may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review our Terms and Conditions each time you purchase products from us. Certain names, marks, and designs are proprietary and are owned by Redline Wood LLC. “Redline Wood ” is a registered service mark and trademark of Redline Wood LLC. This website and all its contents are protected under copyright by Redline Wood LLC. with all rights reserved.